Thank you for choosing Nikon for your photographic needs.
Users of the Z 9 mirrorless camera have informed us that there are cases in which the lens release button on their Z 9 cameras, when pressed, does not function as it should and does not allow for rotation and removal of a lens or mount adapter from the camera.
Based on our investigation into the matter, we have discovered that parts that do not meet our quality standards were used on some Z 9 cameras. We have identified a range of Z 9 camera serial numbers that may contain those parts and will address the issue as follows.
Nikon will inspect affected cameras and replace parts as needed at no cost to the customer, including the cost of shipping affected Z 9 cameras to Nikon, as well as their return to customers, even if the warranty has expired.
Please direct inquiries regarding this issue to your nearest Nikon Service Center.
We sincerely apologize for any inconvenience this issue may cause.
Identifying affected products
To check whether or not your Z 9 is one of those affected by this issue, click Affected Product Serial Numbers below and enter your camera’s serial number as instructed.
Your camera's serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not one of those to which this issue applies, rest assured that repairs to your camera are not necessary and you may continue using your camera without concern for this issue.
> Affected Product Serial Numbers
Open the camera's monitor to locate the product serial number. It is the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.
Requesting the service
Further instructions will be provided via the above serial number checker if your Z 9 is affected by this issue.
For further assistance, please contact Nikon Customer Support.
We sincerely apologize for any inconvenience this matter may cause you.
Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.
